Shipping policy
This Shipping Policy applies to Cox Design LLC d/b/a Dolphin Wound Care (“Dolphin Wound Care,” “we,” “our,” or “us”) and describes how shipping is handled for orders placed through our website (shop.dolphinstore.org).
Shipping Destinations
We currently ship to the following country:
- United States
Order Cut-Off Time
Orders are processed based on the following daily cut-off time:
- 12:00 AM Central Standard Time (GMT-06:00)
Orders placed after the cut-off time will be treated as received on the next business day.
Handling Time
Our handling time is:
- 3 business days
- Processing days: Monday through Friday
Handling time refers to the time required to prepare, process, and ship an order after it is placed.
Transit Time
Our standard transit time is:
- 3 to 4 business days
- Transit days: Monday through Friday
- Applies to: All destinations within the United States
Transit time begins after the order has been processed and shipped.
Total Delivery Time
Estimated total delivery time is:
- 6 to 7 business days for all destinations
Total delivery time includes both handling time and transit time. Delivery estimates may be adjusted when shipments are affected by public holidays, carrier delays, weather events, or other circumstances outside our control.
Shipping Cost
We currently offer:
- Free shipping on all orders
Additional Shipping Notes
- Business days are Monday through Friday and do not include weekends or public holidays.
- Delivery timeframes are estimates only and are not guaranteed.
- Delays may occur due to circumstances beyond our control, including carrier service interruptions, severe weather, supply chain disruptions, or incorrect shipping information provided at checkout.
- We are not responsible for delays caused by carriers once an order has been shipped.
Contact Information
If you have any questions about shipping, please contact:
info@dolphinwoundcare.com
+1 405-937-3253
shop.dolphinstore.org/pages/contact-us